OPYCLAY is committed to ensuring you are completely happy with your purchase. Kindly read through the following terms prior to making your purchase. Through purchasing our items would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them. 

Delivery

  • All orders will be processed and be shipped within 3-7 business days, exclude weekends and Malaysia public holidays.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Customers will be given a tracking number once the item has been shipped out.
  • Delivery delays can occasionally occur.
  • We shall not be liable for anything happened during delivery such as item lost or damaged due to the negligence of the courier service. However we shall do our best to deal with the courier services on behalf of our customers.
  • All applicable taxes, customs or import duties at the destination country are the responsibility of the buyer and must be paid by the buyer in order for the package to clear custom.

Returns and Refunds

  • All items are one of a kind. For hygiene reasons, strictly no refunds, exchange or cancellations.
  • Return and refund only applicable if items delivered is different from the order, we shall provide full refund (of the goods actually ordered). Contact us with your order number, and photography of your items within [2] two days upon receiving the items for verification purpose.
  • We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.
  • To be eligible for the return and refund, item must be unworn, unaltered and in original packaging intact.
  • You have [20] calendar days to return an item from the date you received it.
  • Your item must have proof of purchase. 
  • We will inspect your item once we receive it and will notify you on the status of your refund after inspecting them
  • If your return is approved, we will initiate a refund to your original method of payment.

Products

  • Due to handmade nature, your selected item might look slightly differently. 
  • Actual product colours may vary from colours shown on your screen due to different calibration and setting of screen displays.






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